WD
Wayne D
1 reviews | Active since Dec 2020
09 Dec 2020, 21:37
Double debited, waiting for refund
My account was double debited and i have been calling since the 27th to get a refund but nothing is happening. When you speak to the consultants its a constant transfer from one to another or getting transferred back to the answering machine and not solving the issue. The last person I spoke too took my and details and promised to get their managers to call me back but that never happened. The worst customer service.
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Replies (2)
DirectAxis's replyOfficial
10 Dec 2020, 10:00Hello Wayne, Thanks for reaching out to us. We apologise for your experience and the delay in getting your refund paid out to you. Your refund was paid out yesterday and you should be receiving the funds within 24-48 hours. Please send us a private reply via HelloPeter and give us more information about your experience so that we can address it internally as we strive to deliver excellent service to all of our valuable customers. Team DirectAxis
Best regards,
DirectAxis's reply10 Dec 2020, 10:00
Official
Hello Wayne, Thanks for reaching out to us. We apologise for your experience and the delay in getting your refund paid out to you. Your refund was paid out yesterday and you should be receiving the funds within 24-48 hours. Please send us a private reply via HelloPeter and give us more information about your experience so that we can address it internally as we strive to deliver excellent service to all of our valuable customers. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
10 Dec 2020, 10:00Hello Wayne, Thanks for reaching out to us. We apologise for your experience and the delay in getting your refund paid out to you. Your refund was paid out yesterday and you should be receiving the funds within 24-48 hours. Please send us a private reply via HelloPeter and give us more information about your experience so that we can address it internally as we strive to deliver excellent service to all of our valuable customers. Team DirectAxis
Best regards,
DirectAxis's reply10 Dec 2020, 10:00
Official
Hello Wayne, Thanks for reaching out to us. We apologise for your experience and the delay in getting your refund paid out to you. Your refund was paid out yesterday and you should be receiving the funds within 24-48 hours. Please send us a private reply via HelloPeter and give us more information about your experience so that we can address it internally as we strive to deliver excellent service to all of our valuable customers. Team DirectAxis
Best regards,