Double debit orders
Double debited my bank account been 24hrs and I had no feedback keep calling keep being transferred to next person how unprofessional and its not a small amount I am sure this is not legal to do
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DirectAxis's replyOfficial
29 Mar 2021, 08:54Hello Marinda, Thanks for reaching out to us. We apologise for the inconvenience and difficulties caused, we understand your frustration. Our Support Team is currently in the process of resolving all debit order refunds. We have escalated the matter so that they can urgently close the previous account and log for the refund that is due to you. We will let you know once everything is sorted. Team DirectAxis
DirectAxis's reply29 Mar 2021, 08:54
Official
Hello Marinda, Thanks for reaching out to us. We apologise for the inconvenience and difficulties caused, we understand your frustration. Our Support Team is currently in the process of resolving all debit order refunds. We have escalated the matter so that they can urgently close the previous account and log for the refund that is due to you. We will let you know once everything is sorted. Team DirectAxis
's updateReviewer Update
05 Apr 2021, 13:26It still has not been resolved
's update05 Apr 2021, 13:26
Reviewer Update
It still has not been resolved