TB
Thabile B
1 reviews | Active since Jun 2018
28 Oct 2020, 23:25
Double Debit order
Directaxis has been double debiting me, using different codes, that makes my bank to charge me R65 every time I reverse the debit. As if that was not enough, they processed debit on the wrong date, then I get charged for declined debit.
I called them, I was on hold until I dropped the call. I sent them an email to their complains help desk. No reply.
Florence
Helpful (0)
Replies (1)0
Replies (1)DirectAxis's replyOfficial
29 Oct 2020, 10:37Hello Thabile,
Thanks for reaching out to us.
Kindly accept our humble apologies for any inconvenience caused, we understand your frustration.
We have escalated your query to our Collections Department, they will look into the matter and resolve the issue accordingly.
We will keep you in the loop until everything is sorted.
Team DirectAxis
Thanks for reaching out to us.
Kindly accept our humble apologies for any inconvenience caused, we understand your frustration.
We have escalated your query to our Collections Department, they will look into the matter and resolve the issue accordingly.
We will keep you in the loop until everything is sorted.
Team DirectAxis
DirectAxis's reply29 Oct 2020, 10:37
Official
Hello Thabile,
Thanks for reaching out to us.
Kindly accept our humble apologies for any inconvenience caused, we understand your frustration.
We have escalated your query to our Collections Department, they will look into the matter and resolve the issue accordingly.
We will keep you in the loop until everything is sorted.
Team DirectAxis
Thanks for reaching out to us.
Kindly accept our humble apologies for any inconvenience caused, we understand your frustration.
We have escalated your query to our Collections Department, they will look into the matter and resolve the issue accordingly.
We will keep you in the loop until everything is sorted.
Team DirectAxis
