double debit order

Hi I would like to express my disappointment with Directaxis today.In November i was offered an new loan where they would settle my old loan and offer me a new loan.On the24th of December the old loan debit order and the new loan loan debit orders went off my account.They have not stopped the old loan debit order when they settled the old loan.When i tried to phone Linda was assisting me and kept on transferring me between departments and eventually the line was cut off.I am really disappointed as i have been a customer for a long time and to be treated like this has made me considerring not to take out a loan with Direct axis ever again.I need my money refunded as i can't afford both installments.I have also noticed that there is many other oeople with the same issue as i have.