AL
Ancke L
1 reviews | Active since May 2018
05 Jan 2021, 11:19
Double debit nightmare
Direct axis took double debit orders for december. Cant get through to the accounts department and the keep dropping my call. Im so fed up with the customer service of this conpany.
They take money that does not belong to them and then the customer needs to struggle to get their money back. Emailing people does not work aswell.
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
05 Jan 2021, 12:10Hello Ancke, Thanks for reaching out to us. Please accept our humble apologies for the delay in getting your refund paid out to you. We have escalated the matter to our Management Team so that they can urgently assist you. Please be on the lookout for our call. Team DirectAxis
DirectAxis's reply05 Jan 2021, 12:10
Official
Hello Ancke, Thanks for reaching out to us. Please accept our humble apologies for the delay in getting your refund paid out to you. We have escalated the matter to our Management Team so that they can urgently assist you. Please be on the lookout for our call. Team DirectAxis
DirectAxis's replyOfficial
05 Jan 2021, 16:12Hello Ancke,
We are able to confirm that you refund has been logged. Please know that refunds can take up to 10 business days. Please confirm receipt when you receive it.
Team DirectAxis
We are able to confirm that you refund has been logged. Please know that refunds can take up to 10 business days. Please confirm receipt when you receive it.
Team DirectAxis
DirectAxis's reply05 Jan 2021, 16:12
Official
Hello Ancke,
We are able to confirm that you refund has been logged. Please know that refunds can take up to 10 business days. Please confirm receipt when you receive it.
Team DirectAxis
We are able to confirm that you refund has been logged. Please know that refunds can take up to 10 business days. Please confirm receipt when you receive it.
Team DirectAxis