Double debit & failing to process refund

I will never take up any product with DirectAxis in future, they are useless and a waste of time.

I have taken up a new PL with them and closed the old one and for some weird reasons they didn't close the old one so two debit orders went off on my account on the 25th of Jan 2022.

I reported the issue on the 27th and 28th they promised to escalate it on both these days and to give me feedback and they never did.

I called gain on the 31st for follow up and still nothing, they just promised to escalate and feedback... as usual there was no feedback and had to call again on the 3rd, this time I spoke to the so called Team lead or manager and she promised to call me the following day (i.e 4th Jan 2022) but she didn't till today...

This Monday I call again and spoke to a very nice lady and she promised my refund should be in my account on the 9th because that marked the 10 working day period.

Today is the 11th and I have called in twice, 1st they asked me to hold until they dropped the call. I called again they promised to escape.. I just wonder how many times this is going to be escalated.

I am so ****ed and I am never doing business with you. The R1090.00 refund you can even leave it I don't want it anymore!!!!