GS
GEORGE S
1 reviews | Active since Aug 2011
24 Dec 2020, 09:01
Double Debit Complaint
Was double debited on 24th Dec for Old Acc & New Account. When calling Accounts dept they said its correct. Ols account was colsed on 27th Nov as i received new account then. 1. Nov 27th was debited R4504,60 (old acc) 2. Dec 24th was Debited R4504,60 (old acc) 3. Dec 24th was Debited R4585,14 (new acc)
When i told consultant this is not accepetable, i my call was cut & transferred back to Main menu.
Been with Direct Axis for long time & this is service i get!!!
Last round with you guys!!!!!!!!!
Helpful (0)
Replies (7)0
Replies (7)
DirectAxis's replyOfficial
24 Dec 2020, 10:21Hello George, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we understand your frustration. Please know that we care about our customers and strive to provide them with excellent service. We have escalated the matter to our Customer Care Department so that they can look into your query and provide you with urgent assistance. A consultant will be in touch with you. Team DirectAxis
Best regards,
DirectAxis's reply24 Dec 2020, 10:21
Official
Hello George, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we understand your frustration. Please know that we care about our customers and strive to provide them with excellent service. We have escalated the matter to our Customer Care Department so that they can look into your query and provide you with urgent assistance. A consultant will be in touch with you. Team DirectAxis
Best regards,
GS
GEORGE S's updateReviewer Update
06 Jan 2021, 05:39Morning. Still waiting feedback!!! Not a single call as yet from anyone...
GS
GEORGE S's update06 Jan 2021, 05:39
Reviewer Update
Morning. Still waiting feedback!!! Not a single call as yet from anyone...
DirectAxis's replyOfficial
06 Jan 2021, 08:58Hello George,
Thanks for reaching out to us.
We apologise for the delay in getting your query resolved. We have re-escalated the matter to our Customer Care Team so that they can urgently provide you with a courtesy call and assist you.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the delay in getting your query resolved. We have re-escalated the matter to our Customer Care Team so that they can urgently provide you with a courtesy call and assist you.
Team DirectAxis
Best regards,
DirectAxis's reply06 Jan 2021, 08:58
Official
Hello George,
Thanks for reaching out to us.
We apologise for the delay in getting your query resolved. We have re-escalated the matter to our Customer Care Team so that they can urgently provide you with a courtesy call and assist you.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the delay in getting your query resolved. We have re-escalated the matter to our Customer Care Team so that they can urgently provide you with a courtesy call and assist you.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
07 Jan 2021, 09:55Hello George,
Our Customer Care Team tried contacting you but your cellphone remained unanswered. Please provide us with a suitable time to call.
Team DirectAxis
Our Customer Care Team tried contacting you but your cellphone remained unanswered. Please provide us with a suitable time to call.
Team DirectAxis
Best regards,
DirectAxis's reply07 Jan 2021, 09:55
Official
Hello George,
Our Customer Care Team tried contacting you but your cellphone remained unanswered. Please provide us with a suitable time to call.
Team DirectAxis
Our Customer Care Team tried contacting you but your cellphone remained unanswered. Please provide us with a suitable time to call.
Team DirectAxis
Best regards,
GS
GEORGE S's updateReviewer Update
14 Jan 2021, 12:40Afternoon. I have not as yet received explanation. Pls email explanation or someone call me.
Thanks
Thanks
GS
GEORGE S's update14 Jan 2021, 12:40
Reviewer Update
Afternoon. I have not as yet received explanation. Pls email explanation or someone call me.
Thanks
Thanks
DirectAxis's replyOfficial
14 Jan 2021, 14:48Hello George,
Thanks for reaching out to us.
We apologise for the delay in getting your query resolved.
We have arranged with our Customer Care Team to urgently provide you with a courtesy call.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the delay in getting your query resolved.
We have arranged with our Customer Care Team to urgently provide you with a courtesy call.
Team DirectAxis
Best regards,
DirectAxis's reply14 Jan 2021, 14:48
Official
Hello George,
Thanks for reaching out to us.
We apologise for the delay in getting your query resolved.
We have arranged with our Customer Care Team to urgently provide you with a courtesy call.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the delay in getting your query resolved.
We have arranged with our Customer Care Team to urgently provide you with a courtesy call.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
14 Jan 2021, 14:56Hello George, We have received confirmation that you have been contacted by one of our Team Leaders and that your refund has been logged. Please be advised that refunds can take up to 10 business days but we will keep you in the loop until the money is paid into your bank account. Team DirectAxis
Best regards,
DirectAxis's reply14 Jan 2021, 14:56
Official
Hello George, We have received confirmation that you have been contacted by one of our Team Leaders and that your refund has been logged. Please be advised that refunds can take up to 10 business days but we will keep you in the loop until the money is paid into your bank account. Team DirectAxis
Best regards,