Double debit and no refund till date!

My Name is Kasha Naidoo ID - ***

My Account was double debited on the 25/10/2025 for R3800... DirectAxis assistance in giving me a refund is absolutely appalling!!!!

This is not a small amount i have other bills i need to pay its been almost 2 weeks and all i hear is that the refund is in process everyday that i call i am told they will follow up but no gets back to me with the refund!!!!

Your service is disgusting and that will be your downfall......you treat good paying clients like dirt you should be ashamed of service!!!

Who will now pay the interest and account fees on the debits that are trying to go off my account please advise????

Bayman, Madeneyah is still following up! Prolene louw manager can never get a hold off!

This was your error yet you take your own sweet time to rectify it!!! Your refund turnaround time is pathetic! DirectAxis has no idea what is customer service..