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leonie L
1 reviews | Active since Jan 2016
10 Mar 2021, 07:07
Double Debit
I was double debit for month of February 2021. I send emails but never received any answers back. I made a phone call and was told I will be paid back in 5 days time. It is now 10 days later. Realy hope this can be sorted out asap.
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
10 Mar 2021, 08:56Hello Leonie, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you’ve been experiencing, we acknowledge your frustration. We have escalated the matter to our Customer Care Team Leaders so that they can urgently log for the refund that is due to you. We will let you know once everything has been sorted. Team DirectAxis
DirectAxis's reply10 Mar 2021, 08:56
Official
Hello Leonie, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you’ve been experiencing, we acknowledge your frustration. We have escalated the matter to our Customer Care Team Leaders so that they can urgently log for the refund that is due to you. We will let you know once everything has been sorted. Team DirectAxis
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leonie L's updateReviewer Update
10 Mar 2021, 09:09Thank you for solving the problem so quickly.
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leonie L's update10 Mar 2021, 09:09
Reviewer Update
Thank you for solving the problem so quickly.
DirectAxis's replyOfficial
10 Mar 2021, 09:40You're welcome. We will let you know once everything is sorted.
DirectAxis's reply10 Mar 2021, 09:40
Official
You're welcome. We will let you know once everything is sorted.
DirectAxis's replyOfficial
10 Mar 2021, 14:36Hello Leonie,
We are happy to let you know that your refund has been logged. Please know that refunds can take up to 10 business days to be paid into your bank account.
We will monitor the process and let you know as soon as it is paid out to you.
Team DirectAxis
We are happy to let you know that your refund has been logged. Please know that refunds can take up to 10 business days to be paid into your bank account.
We will monitor the process and let you know as soon as it is paid out to you.
Team DirectAxis
DirectAxis's reply10 Mar 2021, 14:36
Official
Hello Leonie,
We are happy to let you know that your refund has been logged. Please know that refunds can take up to 10 business days to be paid into your bank account.
We will monitor the process and let you know as soon as it is paid out to you.
Team DirectAxis
We are happy to let you know that your refund has been logged. Please know that refunds can take up to 10 business days to be paid into your bank account.
We will monitor the process and let you know as soon as it is paid out to you.
Team DirectAxis