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JS
Joey S

1 reviews | Active since Nov 2018

09 Mar 2021, 08:22

Double Debit

We did send a review yesterday, but still haven't received any feedback, this is about a double debit order that Direct Axis deduct, and we did send emails and emails, but still haven't receive any feedback, and also Direct Axis haven't pay my money back,

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Replies (3)
DirectAxis
DirectAxis's reply09 Mar 2021, 09:50
Official
Hello Joey,  Thanks for reaching out to us.  Please accept our humble apologies for the inconvenience and difficulties you’ve been experiencing, we understand and acknowledge your frustration.  We have escalated your query as of high importance to our Customer Care Team Leaders and will ensure they assist you as soon as possible.  We will let you know one everything has been taken care of. Team DirectAxis 
JS
Joey S's update09 Mar 2021, 10:32
Reviewer Update
All Direct Axis do is send me a sms to phone them, but i can't get hold of anyone there at Direct Axis, so i do ask that they phone me, please
DirectAxis
DirectAxis's reply09 Mar 2021, 11:14
Official
Hello Joey, 

Thanks for responding to us. 

We have received confirmation that you have been contacted and that everything is sorted. 

Please reach out to us should you require any further assistance. 

Team DirectAxis