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Abdul-Ghalib Amien
1 reviews | Active since Nov 2019
06 Jan 2021, 12:22
Don't support Direct Axis
They fail to communicate with there clients and once the deal is done there is zero after Sales
I settled a load in July last year and they still failed to update the credit bureau and can't even provide me with a paid up letter after they took my money
They are a big corporation that is complacent and don't care for clients after they made there money I wouldn't advise anyone to purchase any products from this company as you will have endless issues if something goes wrong Direct Axis is unprofessional and unreliable
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Replies (2)
DirectAxis's replyOfficial
06 Jan 2021, 14:57Hello Abdul-Ghalib, Thanks for reaching out to us. We’re sorry to hear you feel that way, please accept our humble apologies for the inconvenience we may have caused we understand and acknowledge your frustration. We care about our customers and work extremely hard to keep up our service levels so that we can constantly provide excellent service. We have escalated your query to our Recoveries Team so that they can look into the matter and assist you as effectively as possible. We will keep you In the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply06 Jan 2021, 14:57
Official
Hello Abdul-Ghalib, Thanks for reaching out to us. We’re sorry to hear you feel that way, please accept our humble apologies for the inconvenience we may have caused we understand and acknowledge your frustration. We care about our customers and work extremely hard to keep up our service levels so that we can constantly provide excellent service. We have escalated your query to our Recoveries Team so that they can look into the matter and assist you as effectively as possible. We will keep you In the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
07 Jan 2021, 09:21Hello Abdul-Ghalib, We have received confirmation from our Recoveries Team that your query has been resolved. The paid up letter for your account has been emailed to you and they have sent an updated ITC profile to all credit bureaus. Please be advised that this process can take up to 14 days to reflect. Please send us a private reply should you need any further assistance. Team DirectAxis
Best regards,
DirectAxis's reply07 Jan 2021, 09:21
Official
Hello Abdul-Ghalib, We have received confirmation from our Recoveries Team that your query has been resolved. The paid up letter for your account has been emailed to you and they have sent an updated ITC profile to all credit bureaus. Please be advised that this process can take up to 14 days to reflect. Please send us a private reply should you need any further assistance. Team DirectAxis
Best regards,