EC
Elmi C

1 reviews | Active since Dec 2017

15 Apr 2023, 12:00

Don't ever take a loan from Direct Axis. Money making and unprofessional.

Don't ever take a loan from them. You will never be able to pay it off. After two complaints I got a settlement for more than the outstanding balance as well as a date provided till when the settlement amount is valid. The amount was only valid till the day before they sent the settlement. Please see the Hellopeter feedback I got and spot the professional spelling errors. Copied and pasted response. We acknowledge your requet via our Social media platform and advise as follows. We confirm that a monthly payment arrangemnt is in place for the amount of R2010.00 as of the 25th April 2023. Please find attached statment of the account refletcing all payments made and the total balacne due.

Kind regards

Recoveries department

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0
Replies (2)
DirectAxis
DirectAxis's reply17 Apr 2023, 09:27
Official
 Hello Elmi,  Thanks for reaching out to us.   Please accept our humble apologies for the unpleasant experience and the inconvenience caused.  We’ve escalated your feedback to our support team and a consultant will be in touch with you.   Team DirectAxis 
EC
Elmi C's update24 Apr 2023, 15:06
Reviewer Update
No feedback received but handed over to the ombudsman now.