EL
Elna L
1 reviews | Active since Feb 2021
13 Feb 2021, 15:42
Does DirectAxis still exist?
Does DirectAxis still exist or just take people's money?? There is no way that I get any response for asking for a settlement amount on a loan with them. What is wrong with them... or is the excuse now Covid like with everything else?
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DirectAxis's replyOfficial
15 Feb 2021, 08:54Hello Elna, Thanks for reaching out to us. We apologise for the poor service you have received from us. Our aim is to constantly provide our customers with excellent service to ensure that we keep up our service levels. Your account is currently with our Recoveries Team, we have escalated your query onto them so that they can email you the settlement letter. We will let you know as soon as letter is emailed to you. Team DirectAxis
Best regards,
DirectAxis's reply15 Feb 2021, 08:54
Official
Hello Elna, Thanks for reaching out to us. We apologise for the poor service you have received from us. Our aim is to constantly provide our customers with excellent service to ensure that we keep up our service levels. Your account is currently with our Recoveries Team, we have escalated your query onto them so that they can email you the settlement letter. We will let you know as soon as letter is emailed to you. Team DirectAxis
Best regards,