HB
Hester B
1 reviews | Active since Apr 2010
02 Nov 2021, 09:57
Do you call this customer services?
HI There, I accidentally transferred funds into my DirectAxis loan account which was meant to pay my debt. I immediately went to FNB to reverse and they contacted Direct Axis on the 18th of October. I forward all proof to Rene Grove at DirectAxis and received an SMS notification on the 27th of October that it will take 48 hours to receive. Today the 2nd of November I phoned again to investigate and I was told 09:50 (cannot pronounce her name) that the refund will take 7 -14 working days to be transferred. Where in the world have you heard about this nonsense? Since I tried to reverse this transfer 14 days already lapsed. Now I have to wait another 14 days?
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Replies (3)
DirectAxis's replyOfficial
02 Nov 2021, 14:32Hello Hester, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We’ll escalate your query to our Debt Review Support Team and have them contact you. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
Best regards,
DirectAxis's reply02 Nov 2021, 14:32
Official
Hello Hester, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We’ll escalate your query to our Debt Review Support Team and have them contact you. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
Best regards,
HB
Hester B's updateReviewer Update
02 Nov 2021, 14:40Thank you kindly, appreciate all the assistance.
HB
Hester B's update02 Nov 2021, 14:40
Reviewer Update
Thank you kindly, appreciate all the assistance.
DirectAxis's replyOfficial
02 Nov 2021, 16:05You're welcome.
Best regards,
DirectAxis's reply02 Nov 2021, 16:05
Official
You're welcome.
Best regards,