DK
Duanique K
1 reviews | Active since Feb 2020
15 Jun 2020, 08:49
D/O WRONGFULLY DEDUCTED FOR WHICH COVID FUNDS ALSO PAID FOR AND NOT GETTING A REFUND
Have been struggling for days to get a refund on a d/o which has been wrongfully deducted from my account. I was approved for the Covid Relief funds with FNB in May already. The d/o was deducted end May for which the Covid funds were for, but was refunded. This month, the d/o was deducted once again and all of a sudden I am being told that the application is not yet finalized with Direct Axis and I have been struggling to get the d/o refunded since the start of June. The application has been approved with FNB and I am even able to start paying it back as well. This is really frustrating as each consultant has a different story. It is now heading towards the end of the month and still nothing has been resolved. What is the point is getting payment relief when the d/o still gets deducted and now you have to pay back the loan to FNB??
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DirectAxis's replyOfficial
15 Jun 2020, 12:15Hello Duanique We have received your review. Please accept our sincerest apologies for the inconvenience caused, this isn’t the service we aim to provide. It may be possible that our internal systems did not have sufficient time to update, as a result the debit order being deducted. Our technicians are working on resolving the issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you to clear things up. Team DirectAxis
DirectAxis's reply15 Jun 2020, 12:15
Official
Hello Duanique We have received your review. Please accept our sincerest apologies for the inconvenience caused, this isn’t the service we aim to provide. It may be possible that our internal systems did not have sufficient time to update, as a result the debit order being deducted. Our technicians are working on resolving the issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you to clear things up. Team DirectAxis
DK
Duanique K's updateReviewer Update
17 Jun 2020, 08:15Still no feedback from Direct Axis. D/o still not credited. Have emailed ALL the available departments and still nothing... This is really not the service I was promised. What is the use of applying and being approved for Covid Relief? I still have to pay FNB back for the Relief funds and DA decides they can get paid by both the Covid Funds and still deduct a d/o from my account. I am still awaiting a call...
DK
Duanique K's update17 Jun 2020, 08:15
Reviewer Update
Still no feedback from Direct Axis. D/o still not credited. Have emailed ALL the available departments and still nothing... This is really not the service I was promised. What is the use of applying and being approved for Covid Relief? I still have to pay FNB back for the Relief funds and DA decides they can get paid by both the Covid Funds and still deduct a d/o from my account. I am still awaiting a call...
DK
Duanique K's updateReviewer Update
28 Jun 2020, 13:18STILL no refund on my d/o from Direct Axis DESPITE signing ANOTHER agreement letter from them (which apparently is an addendum to the agreement I ALREADY signed with FNB) I don't understand WHY I had to sign another document from DA since FNB ALREADY PAID YOU THE RELIEF FUNDS FOR MAY, JUNE AND JULY! My statement also doesn't reflect the double payment. This is absolute chaos! Each representative has a totally different story to spin and your replies here haven't realized or matched anything that has happened up to date. Your night and day talks change with every call I make. This is absolutely terrible service... When will this ever get resolved? I must pay FNB back for the relief fund they paid to DA and I'm sure there won't be any 'hiccups' when that d/o is due... conveniently.
DK
Duanique K's update28 Jun 2020, 13:18
Reviewer Update
STILL no refund on my d/o from Direct Axis DESPITE signing ANOTHER agreement letter from them (which apparently is an addendum to the agreement I ALREADY signed with FNB) I don't understand WHY I had to sign another document from DA since FNB ALREADY PAID YOU THE RELIEF FUNDS FOR MAY, JUNE AND JULY! My statement also doesn't reflect the double payment. This is absolute chaos! Each representative has a totally different story to spin and your replies here haven't realized or matched anything that has happened up to date. Your night and day talks change with every call I make. This is absolutely terrible service... When will this ever get resolved? I must pay FNB back for the relief fund they paid to DA and I'm sure there won't be any 'hiccups' when that d/o is due... conveniently.