JM
Jeremy M
1 reviews | Active since Oct 2020
20 Apr 2022, 17:00
DO NOT USE THIS COMPANY!
I requested a settlement amount on my loan on Monday, 11th April 2022. I have stil not received the settlement amount. Today I requested to speak to a human being instead of a machine. It was a disaster. I was on the line for 20 minutes and then promptly cut off. Why do these people issue a "promise fact sheet" wherein they clearly state about giving you a settlement amount "within 5 working days"? This company should have their business licence withdrawn. In my 65 years, I have never experienced such third world service! DO NOT USE THIS COMPANY!
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DirectAxis's replyOfficial
21 Apr 2022, 09:24 Hello Jeremy, Thanks for reaching out to us. Apologies for the unpleasant experience in trying to get through to our call centre. We understand your frustration and are here to assist. We’ve emailed you the settlement letter and also arranged for one of our service consultants to call you. Team DirectAxis
DirectAxis's reply21 Apr 2022, 09:24
Official
Hello Jeremy, Thanks for reaching out to us. Apologies for the unpleasant experience in trying to get through to our call centre. We understand your frustration and are here to assist. We’ve emailed you the settlement letter and also arranged for one of our service consultants to call you. Team DirectAxis