Hellopeter
Share Your Experience
MP
Marius P

1 reviews | Active since Oct 2013

09 Oct 2017, 11:55

Do not send statements and not sure what the outstanding balance are.

I sent an email on the 11th of September 2017 asking what my outstanding balance was and if a statement could be forward to me. I received an email back that the contact center will be in touch within 2 working days.

On the 14th of September I had no response so I sent another email and until today I had no response back from you, THIS IS PATHETIC!

0
Replies (6)
DirectAxis
DirectAxis's reply09 Oct 2017, 12:11
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis
DirectAxis's reply16 Oct 2017, 10:30
Official

Hello, please feel free to email us via *** should you require any further assistance. Team DirectAxis

MP
Marius P's update20 Oct 2017, 16:19
Reviewer Update
This is the worse service I have ever come across. They don't even have me on their records, THIS IS A JOKE!
DirectAxis
DirectAxis's reply24 Oct 2017, 09:28
Official

Hello, we will email you shortly in an attempt to resolve the matter. Team DirectAxis

MP
Marius P's update01 Nov 2017, 16:01
Reviewer Update
So AGAIN it's the 1st of November 2017, almost another month past, still no answer from Direct Axis. Still, can't find any records on their system of my, but I'm still paying my account every month. I've AGAIN sent numerous emails with my customer number on to two different emails being ********** and ********** and as usual no feedback. CAN SOMEONE PLEASE LET ME KNOW WHAT THE OUTSTANDING BALANCE IS? IS IT SO HARD TO FIND IT ON YOUR OWN SYSTEM??????????????????????????????
MP
Marius P's update01 Nov 2017, 16:03
Reviewer Update
Please forward me the contact details of head office as I want to take this further with them.