Dissatisfied customer

I am so disappointed and disgusted with your customer service I felt that was treated unfairly by your agent with incorrect information and misleading info. I called your call center requesting my settlement amount/ quote. The agent has provided the info requested and the full amount was paid and later DirectAxis issue a statement date 2018/02/05 reflecting a credit balance of R446.54 , I then call the call center as usual enquiring about the amount reflecting as credit on my statement to be refunded. The agent indicated that she will send the request for refund and provide a settlement letter that the loan has been settled.

I then made a follower up and I was told different story, the agent asked me to send a proof of payment....!! ??? and my response was why because your statement and confirmation letter issued by yourself and you confirmed that the loan has been settled. And again was then advise that Wesbank won’t refund me if I don’t provide proof of payment, the agent placed me on hold and she come back saying NO Refund for me.

DirectAxis could you sort your house in order and refund what is due to me. I been a loyal customer for the past 7yrs and was happy with your assistance and relationship we had. if this how you treat us by giving incorrect information to your clients /customers ? and failing to resolve the issue? so you are not compliance with NCA and not treating your customer fairly.

Awaiting your prompt respond Dissatisfied customer