Dissatisfied client

I fell behind in my account in Jan 2025 due to me falling pregnant and went on unpaid leave. Despite me sending an email to let them know, my account was handed over to their lawyers.

I understand I needed to pay my account and I have been doing so since I am back at work. I have set up a debit order with DirectAxis for my installment and I set up an additional debit order with them for the arrears amount. The additional debit order went off for I think something like 2 months and then it stopped.

For a few months my original debit order has been going off multiple times and then I query it, they say it's because my account is in arrears.

I have never given directaxis permission to debit my account twice for the installment amount and my arrears balance does not seem to have gone down much for all the double debits that went off.

I agreed to the debit order in good faith but Direct Axis has broken my trust in them one more than one occasion. I have sent an email 3 days ago to cancel my debit order and I have received no response since then as I will pay my own account by EFT every month.