VR
Victoria R
1 reviews | Active since Jun 2014
12 Mar 2021, 08:55
Dissapointing service
Disappointing service from Directaxis. I paid up my loan and then a debit order went through. I have requested for a refund and for the acco.unt to be closed. I have sent proof of payment and called the customer care several times but no one is willing to help. The acoount still reflects as open despite having made several requests for it to be closed. Direct axis please up your game there are a lot of companies offering loans out there. I want my money and the account closed as soon as possible before you still my money again with another debit order.
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Replies (4)0
Replies (4)
DirectAxis's replyOfficial
12 Mar 2021, 09:40Hello Itumeleng, Thanks for reaching out to us. We apologise for the poor service you have received from us. Please know that our customers are important to us and we work extremely hard to keep up our service levels. We have escalated your request onto our Customer Care Team so that they can prioritise the matter on their side and provide you with urgent assistance. We will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's reply12 Mar 2021, 09:40
Official
Hello Itumeleng, Thanks for reaching out to us. We apologise for the poor service you have received from us. Please know that our customers are important to us and we work extremely hard to keep up our service levels. We have escalated your request onto our Customer Care Team so that they can prioritise the matter on their side and provide you with urgent assistance. We will keep you in the loop until everything is sorted. Team DirectAxis
VR
Victoria R's updateReviewer Update
14 Mar 2021, 20:25I am still waiting my refund and the confirmation that the acoount has been closed. I have not received any feedback so far. Anyway I was not expecting any better from direct axis.
VR
Victoria R's update14 Mar 2021, 20:25
Reviewer Update
I am still waiting my refund and the confirmation that the acoount has been closed. I have not received any feedback so far. Anyway I was not expecting any better from direct axis.
DirectAxis's replyOfficial
15 Mar 2021, 08:58Hello Itumeleng,
Thanks for reaching out to us.
We apologise for the delay in getting your query resolved. We have re-escalated the matter and will let you know as soon as the issue is resolved.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the delay in getting your query resolved. We have re-escalated the matter and will let you know as soon as the issue is resolved.
Team DirectAxis
DirectAxis's reply15 Mar 2021, 08:58
Official
Hello Itumeleng,
Thanks for reaching out to us.
We apologise for the delay in getting your query resolved. We have re-escalated the matter and will let you know as soon as the issue is resolved.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the delay in getting your query resolved. We have re-escalated the matter and will let you know as soon as the issue is resolved.
Team DirectAxis
VR
Victoria R's updateReviewer Update
17 Mar 2021, 19:51My first review was on the 12th and today is the 17th. To date no update on the status of the account and the refund. This is now an embarrassment to be quiet to say the least. How long does it take to close an account and process a refund. Please Direct Axis close my account and process my refund so that I can part ways with you in peace. I have had enough. To even think that I received two calls from you while I am struggling to close this account offering another loan is disgusting. As soon as this account is closed and I get my refund I want nothing to do with you. I have had enough of being treated like *******.
VR
Victoria R's update17 Mar 2021, 19:51
Reviewer Update
My first review was on the 12th and today is the 17th. To date no update on the status of the account and the refund. This is now an embarrassment to be quiet to say the least. How long does it take to close an account and process a refund. Please Direct Axis close my account and process my refund so that I can part ways with you in peace. I have had enough. To even think that I received two calls from you while I am struggling to close this account offering another loan is disgusting. As soon as this account is closed and I get my refund I want nothing to do with you. I have had enough of being treated like *******.