NS
Nompumelelo S
1 reviews | Active since Aug 2012
11 Apr 2019, 09:24
Dissapointed!!!
I am so dissapointed and frustrated with Direct Axis, my account with them is currently up to date but today I tried to call them advising them them that this month I need to make arrangements for them to at least skip a debit order since Im on martenity leave and my pay is not going to be paid on time since my leave documents were processed late and once payment is recieved I can to a direct deposit or something. I’m trying to at least let them know early before I have unpaid debit orders on my bank account which I have also done with my car finance. I just dont get it why they would rather have me having an unpaid debit order rather than making an arrangement .
Helpful (0)
Replies (8)0
Replies (8)
DirectAxis's replyOfficial
11 Apr 2019, 10:01Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
Best regards,
DirectAxis's reply11 Apr 2019, 10:01
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
Best regards,
NS
Nompumelelo S's updateReviewer Update
15 Apr 2019, 10:28So I still haven't recieved any feedback from you guys till now!!!!
NS
Nompumelelo S's update15 Apr 2019, 10:28
Reviewer Update
So I still haven't recieved any feedback from you guys till now!!!!
DirectAxis's replyOfficial
15 Apr 2019, 10:49Hello, we're looking into it. We'll keep you in the loop until everything has been taken care of.
Best regards,
DirectAxis's reply15 Apr 2019, 10:49
Official
Hello, we're looking into it. We'll keep you in the loop until everything has been taken care of.
Best regards,
NS
Nompumelelo S's updateReviewer Update
23 Apr 2019, 12:57I wonder if the people that work for Direct Axis want to help or not, a Christine from CRM team tried to call me Wednesday last week and I missed her call and emailed me and I responded that she can call me back on the same number as I was pre occupied with the baby when she called and I have tried to call her back numerious times as from Wednesday and can not get hold of her ,even left messages for her but till today she has not called back. I guees I should just forget that I will be getting any assistance from your people. This is just pathetic !
NS
Nompumelelo S's update23 Apr 2019, 12:57
Reviewer Update
I wonder if the people that work for Direct Axis want to help or not, a Christine from CRM team tried to call me Wednesday last week and I missed her call and emailed me and I responded that she can call me back on the same number as I was pre occupied with the baby when she called and I have tried to call her back numerious times as from Wednesday and can not get hold of her ,even left messages for her but till today she has not called back. I guees I should just forget that I will be getting any assistance from your people. This is just pathetic !
DirectAxis's replyOfficial
23 Apr 2019, 13:36Thanks for reaching out again, we'll ask a consultant to contact you.
Best regards,
DirectAxis's reply23 Apr 2019, 13:36
Official
Thanks for reaching out again, we'll ask a consultant to contact you.
Best regards,
DirectAxis's replyOfficial
25 Apr 2019, 10:00We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know.
Best regards,
DirectAxis's reply25 Apr 2019, 10:00
Official
We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know.
Best regards,
NS
Nompumelelo S's updateReviewer Update
25 Apr 2019, 10:11No, unfortunately you can’t assist me as your system does not have any provision for making arrangements for people on maternity leave until my account goes into arrears ..... thats the feedback I got.
NS
Nompumelelo S's update25 Apr 2019, 10:11
Reviewer Update
No, unfortunately you can’t assist me as your system does not have any provision for making arrangements for people on maternity leave until my account goes into arrears ..... thats the feedback I got.
DirectAxis's replyOfficial
25 Apr 2019, 10:42All right. Thank you for your feedback.
Best regards,
DirectAxis's reply25 Apr 2019, 10:42
Official
All right. Thank you for your feedback.
Best regards,