SB
Shilinia B

1 reviews | Active since Aug 2020

11 Aug 2020, 10:14

DISRESPECTFUL STAFF MEMBERS.

THANK YOU for the call Rene from Direct Axis, But Direct Axis needs to get new customers agents that DONT ARGUE, PUT THE CLIENT OFF, DONT LISTEN, DEFENSIVE, BE RUDE OR IRATE, if the call was to make a client look like an IDIOT and ACT AS OF THEY (RENE) IS YOUR BOSS, Than Direct Axis got the perfect staff..

Listen to the call as all your calls are recorded. I will be taking this further as your agents dont know the consumer act. You'll be receiving a mail including the ombudsman soon.

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Replies (1)
DirectAxis
DirectAxis's reply11 Aug 2020, 11:21
Official
Hello Shilinia,  We’ve received your review.  Apologies for the unpleasant experience and delay in assisting you.  We'll look into this immediately and will be in touch with you as soon as we've gathered more information.  Team DirectAxis