disrespectful and rude

I had a personal loan by Direct Axis/Sanlam and was handed over to legal.I paid the full amount to settle my account to their attorneys on the 10 April 2015.They sent me a letter to confirm that the account was paid in full but also inform me that I must contact the customer care to update the payment on my credit profile.On 29/04/2015 from 13h30 onwards to 14h20 I phoned the customer care line and the lady who assisted had me on hold for half an hour only for my call to be answered by a different agent.Your service has been very disgraceful and at this moment I am very disappointed in the way you treat your customers.Even though I am not a client anymore its still your duty to treat me with respect.The second person was also very dismissive and could'nt wait to end our conversation.My problem has still not been solved.