Dishonest financial service and bad customer care

You have failed to deduct monthly installments and arrangements were done still you decided not to make money, if I make effort on my side I was told I am confusing the system I must not pay in since we have debit order instruction. arrangements made on these following dates to cover a 1-month installment that you guys didn't take: 5 Feb 2021, 09 March 2021, April 2021, 1 May 2021. On all these dates I have acknowledged that in December money wasn't paid since I dedicated to paying via EFT on the 02 Dec 2021, which kicked out your debit order installment. numerous times requesting an explanation why you failed to deduct money as per arrangements made nobody was willing to give that explanation now I have to pay for the interest that I know I am liable for it. Ruskshan Majiet, Karen Lindeboom, Ms. Madeneyah, Unathi Makhashe, Mathews, and Sharon failed to resolve my problem. All outstanding payments were recovered without my consent that 1 I am not bothered that much, the 1 I don't see why I should pay is the interest that was accumulated in the process when your accounts dpt fail to honor arrangements made with me