SH
Steve H
1 reviews | Active since Jun 2020
14 Jul 2020, 06:50
Dishonest
Once again, total incompetence. Received SMS asking if extra debit order could be taken on 31 July. Rep**** 1 to accept. Guess what the idiots did - debited my account last night - 13 July. Is it a requirement that to work for DirectAxis your IQ needs to be under 10? Maybe their CEO just inculcates a culture of dishonesty. Either way, once this loan is settled, I will never again use them, and will actively advise that they not be trusted.
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Replies (5)
DirectAxis's replyOfficial
14 Jul 2020, 13:01 Hello Steve, We have received your review. Please accept our humble apologies for the difficulties you have experienced thus far. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you feel this way and are here to assist. We'll share your feedback with our support team and arrange for a consultant to contact you. Team DirectAxis
DirectAxis's reply14 Jul 2020, 13:01
Official
Hello Steve, We have received your review. Please accept our humble apologies for the difficulties you have experienced thus far. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you feel this way and are here to assist. We'll share your feedback with our support team and arrange for a consultant to contact you. Team DirectAxis
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Steve H's updateReviewer Update
14 Jul 2020, 13:18Standard cut and paste response. Is anybody capable of independent thinking, or do you all have the same cards to read from?
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Steve H's update14 Jul 2020, 13:18
Reviewer Update
Standard cut and paste response. Is anybody capable of independent thinking, or do you all have the same cards to read from?
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Steve H's updateReviewer Update
14 Jul 2020, 19:34As was expected, no contact. Typically arrogant company fails to consider customer service as a necessity. If this is a proudly South African company, heaven help us.
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Steve H's update14 Jul 2020, 19:34
Reviewer Update
As was expected, no contact. Typically arrogant company fails to consider customer service as a necessity. If this is a proudly South African company, heaven help us.
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Steve H's updateReviewer Update
15 Jul 2020, 16:19Still waiting ...
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Steve H's update15 Jul 2020, 16:19
Reviewer Update
Still waiting ...
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Steve H's updateReviewer Update
18 Jul 2020, 09:52What part of contact me through email is so difficult to understand? Is everybody a total idiot at this company?
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Steve H's update18 Jul 2020, 09:52
Reviewer Update
What part of contact me through email is so difficult to understand? Is everybody a total idiot at this company?