Dishonest (Bad Business Practice)

I have been a very good client who has never missed payment. My first loan which I took in 2013 was settled before end of its term. I took a loan last year 2015 February i also have never missed a my monthly instalment. Call Direct promises its customers an additional loan after 6 months should they require it. I miscounted the six months last year before taking the loan and I was declined a consultant told me to apply after a about two months. I app**** after two and I was declined again, upon asking for a reason for my decline I was told that I app**** before the required 6 months, but at that time it was passed 6 months. I called again in February exactly a year after taking my loan , but this this time i called to seek advice on what is it that has resulted in my application being declined twice, reasons were not clear. I then decided to investigate, I found that, every time I followed voice prompts on the Call Direct call centre, by entering my ID number it logs my call as a new loan application and therefore then declines me as it appears to be a new application. I REALLY THINK THIS IS BAD BUSINESS PRACTISE, BECAUSE IT IS DELIBERATELY MISLEADING THE CLIENTS!!! IF I HAD KNOWN BEFOREHAND, I WOULD HAVE NOT ENTERED MY ID NUMBER. CUSTOMERS HAVE THE RIGHT TO INFORMATION!!!