NP
Nez P

1 reviews | Active since Jul 2019

28 Feb 2021, 10:32

Dishonest and fleecing its customers

dishonest and *****ing.

my account references is *** and i have paid up the loan but they are still deducting. This is after writing several emails and making a couple of calls to the call center and speaking to several call agents. they gave me a settlement amount. paid it up within the allocated time. PLEASE PAY BACK MY MONEY WITH INTEREST. do not use the gibberish that one of the call center agent told me that because i paid more than the settlement amount therefore my loan amount is still outstanding. That is pure nonsense. I have written to Nicky Hill on several occassion and probided her with proof of payment. She has not responded. These people are quick at extending a loan at very exorbitant rates but from my experience it appears that they do not like it when you settle the account in less than a week.

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Replies (1)
DirectAxis
DirectAxis's reply01 Mar 2021, 10:37
Official
Hello Nez,  Thank you for reaching out to us.  We want to apologise for the experience you’ve had and having to spend so much time on this. It’s not our usual standard and we understand how frustrating this delay must be.  We have escalated the matter to our Customer Care Team and a consultant will be in contact with you.  Team DirectAxis