Dishonest

I was incorrectly debited R1100 by Direct Axis. After complaining, I received an email from Siphokazi apologizing for this on 2 October and promising me a refund. As per request I forwarded my banking details on 3 October. To date, I have not been refunded. I followed up with Siphokazi yesterday, no reply. Not only is this group dishonest but they have no work ethic. I am out of pocket and cannot get my money from these dishonest people.