MK
Mosa K
1 reviews | Active since Mar 2021
24 May 2021, 18:11
DISHEARTENED AND WORRIED CUSTOMER
As I am writing this review, I am heart broken at what has occured at DirectAxis. My mother paid the final balance on the 12th of April 2021, DirectAxis continued to deduct money for two repetitive months. She has went several times to different branches to seek help, without fail she is told to call the main office which puts her on hold for numerous hours.
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Replies (3)
DirectAxis's replyOfficial
25 May 2021, 08:58Hello Mosa, Thanks for reaching out to us. Please accept our apologies for your mother’s experience. It’s not our usual standard of service. We’ll ask our support team to take a look at the refund and closure of her account. A consultant will be in touch with her to assist. Team DirectAxis
DirectAxis's reply25 May 2021, 08:58
Official
Hello Mosa, Thanks for reaching out to us. Please accept our apologies for your mother’s experience. It’s not our usual standard of service. We’ll ask our support team to take a look at the refund and closure of her account. A consultant will be in touch with her to assist. Team DirectAxis
DirectAxis's replyOfficial
25 May 2021, 11:02Hello Mosa, We’re pleased to confirm that Nwabisa from our support team was in touch with your mother. She’ll continue to keep her informed until the query is resolved. Please don't hesitate to contact us for further assistance. Team DirectAxis
DirectAxis's reply25 May 2021, 11:02
Official
Hello Mosa, We’re pleased to confirm that Nwabisa from our support team was in touch with your mother. She’ll continue to keep her informed until the query is resolved. Please don't hesitate to contact us for further assistance. Team DirectAxis
MK
Mosa K's updateReviewer Update
26 May 2021, 17:12Good day
Thank you for your response. My mother was called about getting a loan and not about the matter at hand. Could you kindly send me your email address so we can further discuss this matter ?
Kind Regards
Mosa
Thank you for your response. My mother was called about getting a loan and not about the matter at hand. Could you kindly send me your email address so we can further discuss this matter ?
Kind Regards
Mosa
MK
Mosa K's update26 May 2021, 17:12
Reviewer Update
Good day
Thank you for your response. My mother was called about getting a loan and not about the matter at hand. Could you kindly send me your email address so we can further discuss this matter ?
Kind Regards
Mosa
Thank you for your response. My mother was called about getting a loan and not about the matter at hand. Could you kindly send me your email address so we can further discuss this matter ?
Kind Regards
Mosa