Disgusting/non existing service

Direct Axis service to date has been nothing short of appalling.

I am 2 months in arrears due to incompetence from Direct Axis's side, no fault of my own.

You tried to Debit my account on 19 November 2020 fully knowing my debit date is only on 31st. In December no debit was even attempted but I am the one being made to feel I am in the wrong....

FNB also deducted a premium from me for the so called Covid loan which I never signed for or agreed to and those measly R296 I will never receive back.

I have now resorted to taking out a loan from someone else just to cover the arrears I owe... again not my fault!

You only call to demand arrears but you never respond to emails or the complaint that I have addressed numerous times.

I am posting this on Hello Peter as well and have already sent all my correspondence to the Ombudsman.

Things like this would not need to happen if you treat your clients correctly