CH
Crystal H
1 reviews | Active since Sept 2015
26 Jul 2021, 09:21
Disgusting service
I would like the call recording to be listend to for today. I called at about 9am. I spoke to a very nice lady who wasn't able to assist me. She then trasfered me to someone else who I could hear everything in the back ground and she never attended to the call. Until I put her on hold and she dropped the call. This is highly unprofessional how much people isnt this happening to that cant affors to waste money by calling in. This is disgusting service. Each time I call in I have a problem with this company
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Replies (2)CH
Crystal H's updateReviewer Update
26 Jul 2021, 09:26And then I call in again. And yet another silent call
CH
Crystal H's update26 Jul 2021, 09:26
Reviewer Update
And then I call in again. And yet another silent call
DirectAxis's replyOfficial
26 Jul 2021, 11:11Hello Crystal, Thanks for your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Customer Relationship Management Team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
DirectAxis's reply26 Jul 2021, 11:11
Official
Hello Crystal, Thanks for your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Customer Relationship Management Team who will be making contact with you directly to get to the bottom of this. Team DirectAxis