Disgusting service

I took a personal loan from direct axis at the beginning of 2020,was retrenched 2 months after this. Was placed on the Covid payment break for 3 months. During the 4th month I contacted Direct Axis to confirm if payment will continue to take place. I was reassured that payment will continue in October which was not the case. I continued to call their call centre and explained the situation to 4 different consultants who kept putting my call on hold and then back to the main menu. Eventually someone spoke to me telling me that I will be contacted when my payment will resume. I have also sent emails regarding my account with no response. Fast forward to this week and I received a message stating I have been handed over. When I called the debt collector I was told that I had to visit a branch(which I dont have close to me and was not told this by the consultant who I did actually get to speak to at Direct Axis). I called Direct axis today and explained everything. I was told i am handed over however the consultant was not sure who is the debt collector. HUH. You handing me over yet dont know to who nor do your staff know who collects your debt? She tells me shes unsure about why i was told what i was when I was retrenched Eventually she cut my call.

Don't ever take a loan with Direct Axis. Service is terrible all round. Rather go with a bank or different institution