Disgusting service

I would love to give them zero. Their service is disgusting, unprofessional and shocking. I have been trying to get through to them for a week to get a settlement letter but am getting nowhere.

I went online and read that if you enter your ID number and the system recognizes that you are an existing customer then they will play that irritating message that says that they cannot take your call. I entered my friend’s ID number and was immediately connected to a consultant because they assumed she wanted a loan. The consultant could not even help me as she said their systems are down and I should call back.

They do not care about their existing customers but care about the new ones. I am beyond upset and frustrated. Their lines are always saying they are experiencing high call volumes when it is not the case. 😡😡😡😡😡

Dealing with this company is like making a deal with the devil.