Disgusting service and lack of response

<p>completely astounded by the lack of service and response to my emails. I paid off and settled my Loan with DirectAxis in March/April 2017 but I am still being debited every month for a DirectAxis policy. I have emailed numerous times for the policy to be cancelled and my account to be refund but have received no assistance. I no longer live in South Africa and constantly having to follow up is costing me time, money and bank service fees as I can't close my SA account due to the debits. I will now be charging DirectAxis for my time and bank service fees.</p> <p>please take note that I am only contactable by email should you actually want to resolve my complaint.</p> <p>Regards,</p> <p>Jenalee </p>