Disgusting service and *********** staff

<p>The debt review department at Direct Axis is absolutely clueless about the work they do, they have a messed up my account so badly, that even after the account is supposed to nearly paid up, I am still owing a huge amount. They fail to provide proper answers to my Debt Review company, even though there is tons of sufficient proof. All this proof has been provided to DirectAxis and to date there is no proper answers, feedback etc. Mails have been sent, phone calls have been made and everyone is still clurless as to what hapopned on my account, this is even after the debt counsellor has explained what should have happened.</p> <p> </p> <p>To date this has been the worst company to deal with. My debt counsellor has spoken to Kim Heath, who after 3 mails has still not privded feedback. I have now tried calling and speaking to Jennifer from the Debt review department since yesterday, who had promised to call me back with feedback and nothing. I called again this morning and still has not returned my call.</p> <p> </p> <p>I need answers urgently as the Debt counsellors will not be allocating money to this account from this month as it should have been made up by now, as I have also allocated extra money to go to this account.</p> <p> </p> <p>My debt counsellor has also mentioned to Direct Axis that they are opening themselves up to a complaint with the NCR , and still nothing.</p> <p> </p> <p>This is ridiculous. I want to know what happened on this account, where has my money gone.</p> <p> </p> <p>Should I not get proper answers, i will be logging a complaint with the NCR as well as the financial ombudsman.</p>