TB
Twanique B
1 reviews | Active since Aug 2022
31 Aug 2022, 18:13
Disgusting service and apparently no one can help you
We have been struggling since 20 August to get a settlement letter from DirectAxis. We have called numerous times only to be directed from one department to the next saying they cannot help us and every time it is a different story from each person. They have deducted another debit order after we have paid so now they owe us the debit order amount, if they cannot even give us a settlement letter how long will it take to get the refund for the debit order. I am so disappointed and angry because it causes a chain effect in other parts of our lives
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Replies (4)0
Replies (4)
DirectAxis's replyOfficial
01 Sept 2022, 09:20Hello Twanique, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us. We have email you a settlement letter and escalated your feedback to our Accounts Team for assistance. Team DirectAxis
DirectAxis's reply01 Sept 2022, 09:20
Official
Hello Twanique, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us. We have email you a settlement letter and escalated your feedback to our Accounts Team for assistance. Team DirectAxis
DirectAxis's replyOfficial
01 Sept 2022, 09:20Hello Twanique,
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us.
We have emailed you a settlement letter and escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us.
We have emailed you a settlement letter and escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
DirectAxis's reply01 Sept 2022, 09:20
Official
Hello Twanique,
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us.
We have emailed you a settlement letter and escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us.
We have emailed you a settlement letter and escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
TB
Twanique B's updateReviewer Update
01 Sept 2022, 09:30We have already paid the settlement on the 20th of August.
We need a letter to state that the account is paid in full.
And we need a refund for the debited amount after the account was settled
We need a letter to state that the account is paid in full.
And we need a refund for the debited amount after the account was settled
TB
Twanique B's update01 Sept 2022, 09:30
Reviewer Update
We have already paid the settlement on the 20th of August.
We need a letter to state that the account is paid in full.
And we need a refund for the debited amount after the account was settled
We need a letter to state that the account is paid in full.
And we need a refund for the debited amount after the account was settled
TB
Twanique B's updateReviewer Update
06 Sept 2022, 13:14Apparently the funds have not been located as you said (you said it was located with RCS). We are going to the bank tomorrow to reverse the payment and send it to the details provided.
TB
Twanique B's update06 Sept 2022, 13:14
Reviewer Update
Apparently the funds have not been located as you said (you said it was located with RCS). We are going to the bank tomorrow to reverse the payment and send it to the details provided.