Disgusting service.

this is the second review I am writing relating to the same concern. App**** for relief due to loss of income - covid-19 relief scheme on 19 May 2020. Application successful - debit order still went off on 29 May 2020. Despite many hollow promises regarding a reversal of the debit order, a telephonic apology after the first rating, still no success in receiving the promised refund after the required time period. Hollow promises and even more hollow service. Absolutely disgusted, but I assume if you miss a payment, they know how to contact you promptly.