Disgusting service

Does not seem this is a south african company I am sure they come from Mars as they don't know what is going on in the country or the world. The service is perthetic at best we have app**** for covid relief from all the places that we owe money to with a short period of time came back to us and gave us a payment gap no questions asked but Direct axis we app**** using there email that they gave more than 6 weeks ago with phone calls axing up to 1000 times to them costing us money asking what's happening with the relief payment all we get is they are going to escalate the issue with the supervisor and they will call us back but no joy we even asked to stop the debt orders because the debts are bouncing and now we incurred bank charges that we can't afford. Direct axis customer service is apauling we don't have money. Then only time we do get a call is from the collection department when are we going to pay. Please can someone in the company that knows what they are doing please help