HJ
Hillton J
1 reviews | Active since May 2020
25 May 2020, 14:37
Disgusting service
I've app**** for their Covid19 fund relief due to us not being able to work, got approved and was advised that my installments from Apr - Jun will be covered. They've deducted my Apr installement, I've been phoning and emailing them with regards to getting my money back or cancelling the fund relief, but no one gets back to you, no communication at all. That's what I call utterly poor service and no care for the customer.
Give me back my money.
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
25 May 2020, 15:25Hello Hillton, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and we will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply25 May 2020, 15:25
Official
Hello Hillton, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and we will be in touch with you as soon as we've gathered more information. Team DirectAxis
HJ
Hillton J's updateReviewer Update
25 May 2020, 15:33I've been told the exact same thing for the past 27 days now after numerous phone calls and emails. If you atleast acknowledge a customer when they send you an email, even if it is to advise them that you are still looking into the matter. Communication goes a long way and keeping your clients happy, should be your number 1 priority right now, especially in these circumstances we are finding ourselves in.
Keep your customers in the loop, update your website advising customers that you are struggling with keeping up with the demand of refund requests due to the pandemic and the safety of your staff. We are all human, we will understand, but as long as we get treated like we matter.
Keep your customers updated via all platforms available to you.
Keep your customers in the loop, update your website advising customers that you are struggling with keeping up with the demand of refund requests due to the pandemic and the safety of your staff. We are all human, we will understand, but as long as we get treated like we matter.
Keep your customers updated via all platforms available to you.
HJ
Hillton J's update25 May 2020, 15:33
Reviewer Update
I've been told the exact same thing for the past 27 days now after numerous phone calls and emails. If you atleast acknowledge a customer when they send you an email, even if it is to advise them that you are still looking into the matter. Communication goes a long way and keeping your clients happy, should be your number 1 priority right now, especially in these circumstances we are finding ourselves in.
Keep your customers in the loop, update your website advising customers that you are struggling with keeping up with the demand of refund requests due to the pandemic and the safety of your staff. We are all human, we will understand, but as long as we get treated like we matter.
Keep your customers updated via all platforms available to you.
Keep your customers in the loop, update your website advising customers that you are struggling with keeping up with the demand of refund requests due to the pandemic and the safety of your staff. We are all human, we will understand, but as long as we get treated like we matter.
Keep your customers updated via all platforms available to you.
HJ
Hillton J's updateReviewer Update
25 May 2020, 16:21Thank you.
How long will it take for the money to reflect in my bank account?
How long will it take for the money to reflect in my bank account?
HJ
Hillton J's update25 May 2020, 16:21
Reviewer Update
Thank you.
How long will it take for the money to reflect in my bank account?
How long will it take for the money to reflect in my bank account?
HJ
Hillton J's updateReviewer Update
25 May 2020, 18:09Thank you for getting back to me.
Regards,
Regards,
HJ
Hillton J's update25 May 2020, 18:09
Reviewer Update
Thank you for getting back to me.
Regards,
Regards,
DirectAxis's replyOfficial
02 Jun 2020, 11:15We're pleased that a consultant has been in touch with you, but if you require further assistance do let us know.
DirectAxis's reply02 Jun 2020, 11:15
Official
We're pleased that a consultant has been in touch with you, but if you require further assistance do let us know.