SL
Sumi L
1 reviews | Active since Oct 2018
07 Oct 2020, 16:29
Disgusting service
This pathetic excuse for an organisation has pushed me to say that this is THE WORST CUSTOMER EXPERIENCE I'VE EVER HAD. And what's worse.. I work in customer experience research. I am still waiting for my settlement letter for over a month now. I am still waiting for my refund. I am still waiting for a call back! The disgusting work ethic and level of zero concern for customer needs is appalling. I have told and will continue to tell everyone I know about the ridiculously poor 'service' that I've received. They are quick to take my money but there's no response when I need a refund. Even a Pep store has better service. Direct Axis should fire everyone of their customer facing staff, they anyway seem non-existent. Shame on all of you **** Service, **** company
Helpful (0)
Replies (9)0
Replies (9)
DirectAxis's replyOfficial
07 Oct 2020, 16:50Hello Sumi,
Thanks for reaching out to us.
We are sorry to hear you feel that way, we apologise for the poor service you have received and for the delay in resolving your query.
We have escalated the matter to our support team as high importance and will ensure one of our consultants contact you as soon as possible.
Team DirectAxis
Thanks for reaching out to us.
We are sorry to hear you feel that way, we apologise for the poor service you have received and for the delay in resolving your query.
We have escalated the matter to our support team as high importance and will ensure one of our consultants contact you as soon as possible.
Team DirectAxis
DirectAxis's reply07 Oct 2020, 16:50
Official
Hello Sumi,
Thanks for reaching out to us.
We are sorry to hear you feel that way, we apologise for the poor service you have received and for the delay in resolving your query.
We have escalated the matter to our support team as high importance and will ensure one of our consultants contact you as soon as possible.
Team DirectAxis
Thanks for reaching out to us.
We are sorry to hear you feel that way, we apologise for the poor service you have received and for the delay in resolving your query.
We have escalated the matter to our support team as high importance and will ensure one of our consultants contact you as soon as possible.
Team DirectAxis
SL
Sumi L's updateReviewer Update
07 Oct 2020, 18:23Heard it all before, and it's just empty promises... I'll believe it when I see some results
SL
Sumi L's update07 Oct 2020, 18:23
Reviewer Update
Heard it all before, and it's just empty promises... I'll believe it when I see some results
DirectAxis's replyOfficial
08 Oct 2020, 09:02Hello Sumi,
We’ve tried calling but couldn’t reach you. Please give us a convenient time to call again.
Team DirectAxis
We’ve tried calling but couldn’t reach you. Please give us a convenient time to call again.
Team DirectAxis
DirectAxis's reply08 Oct 2020, 09:02
Official
Hello Sumi,
We’ve tried calling but couldn’t reach you. Please give us a convenient time to call again.
Team DirectAxis
We’ve tried calling but couldn’t reach you. Please give us a convenient time to call again.
Team DirectAxis
SL
Sumi L's updateReviewer Update
09 Oct 2020, 14:14Still waiting for that call. Why do you bother asking for a convenient time to call when you people don't have the decency to stick to it????????????
WORST, PATHETIC, DIGUSTING 'SERVICE' EVER!!!!!!
Shame on EXCO, Manco, and your entire 'CX team'. You should rather just shut down and become loan sharks.
WORST, PATHETIC, DIGUSTING 'SERVICE' EVER!!!!!!
Shame on EXCO, Manco, and your entire 'CX team'. You should rather just shut down and become loan sharks.
SL
Sumi L's update09 Oct 2020, 14:14
Reviewer Update
Still waiting for that call. Why do you bother asking for a convenient time to call when you people don't have the decency to stick to it????????????
WORST, PATHETIC, DIGUSTING 'SERVICE' EVER!!!!!!
Shame on EXCO, Manco, and your entire 'CX team'. You should rather just shut down and become loan sharks.
WORST, PATHETIC, DIGUSTING 'SERVICE' EVER!!!!!!
Shame on EXCO, Manco, and your entire 'CX team'. You should rather just shut down and become loan sharks.
DirectAxis's replyOfficial
09 Oct 2020, 15:40Hello Sumi, Thanks for reaching out to us. Our consultants have been trying to get hold of you. Please send us your contact details and a convenient time to be called via private reply in order for them to reach you. Team DirectAxis
DirectAxis's reply09 Oct 2020, 15:40
Official
Hello Sumi, Thanks for reaching out to us. Our consultants have been trying to get hold of you. Please send us your contact details and a convenient time to be called via private reply in order for them to reach you. Team DirectAxis
DirectAxis's replyOfficial
12 Oct 2020, 14:03Hello Sumi, We have received confirmation that one of our consultants have been in touch with you, and they are in the process of resolving your query. If you need any further assistance please do not hesitate to contact us. Team DirectAxis
DirectAxis's reply12 Oct 2020, 14:03
Official
Hello Sumi, We have received confirmation that one of our consultants have been in touch with you, and they are in the process of resolving your query. If you need any further assistance please do not hesitate to contact us. Team DirectAxis
SL
Sumi L's updateReviewer Update
12 Oct 2020, 14:05Yes, thank God for some competence
SL
Sumi L's update12 Oct 2020, 14:05
Reviewer Update
Yes, thank God for some competence
SL
Sumi L's updateReviewer Update
16 Oct 2020, 09:21Please advise when my account will be closed as well as when I will be refunded. This waiting upon a USELESS service provider is irksome!
Im tired of the excuses that come with account closure, that's if I receive a response at all. Ive sent through all the required docs, DO YOUR JOB, close the account, send me a letter of closure, pay me my money!!!!
Im tired of the excuses that come with account closure, that's if I receive a response at all. Ive sent through all the required docs, DO YOUR JOB, close the account, send me a letter of closure, pay me my money!!!!
SL
Sumi L's update16 Oct 2020, 09:21
Reviewer Update
Please advise when my account will be closed as well as when I will be refunded. This waiting upon a USELESS service provider is irksome!
Im tired of the excuses that come with account closure, that's if I receive a response at all. Ive sent through all the required docs, DO YOUR JOB, close the account, send me a letter of closure, pay me my money!!!!
Im tired of the excuses that come with account closure, that's if I receive a response at all. Ive sent through all the required docs, DO YOUR JOB, close the account, send me a letter of closure, pay me my money!!!!
DirectAxis's replyOfficial
16 Oct 2020, 12:32Hello Sumi, Thanks for reaching out to us. Your refund has been logged successfully and will be paid out today and it should reflect within 24-48 hours. We have also logged for your account to be closed, account closure takes up to 10 days, should the account close before 10 working days we will liaise with you and will forward your paid up letter. Team DirectAxis
DirectAxis's reply16 Oct 2020, 12:32
Official
Hello Sumi, Thanks for reaching out to us. Your refund has been logged successfully and will be paid out today and it should reflect within 24-48 hours. We have also logged for your account to be closed, account closure takes up to 10 days, should the account close before 10 working days we will liaise with you and will forward your paid up letter. Team DirectAxis