Disgusting Service
The service from Direct Axis is great when you want a loan, but if you need assistance after that - just forget it, it isn't going to happen!!! I have emailed them for 4 days in a row, as per their advertised complaints process. I know they have read the mails, because I have received read receipts, but they have not even yet acknowledged receipt of my complaint sent on Tuesday!!! Dont go near this company - really bad news!!!!
Helpful (0)
Replies (19)0
Replies (19)
DirectAxis's replyOfficial
13 Nov 2020, 14:44Hello Jenny, Thanks for reaching out us. We are sorry to hear you feel that way, we acknowledge your frustration. Please know that our teams are working extremely hard to provide the best service to our customers. We are experiencing high call volumes on a daily basis while also trying to keep up our service levels. We have escalated the matter to our Customer Care Department to look into your query and try to resolve it as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's reply13 Nov 2020, 14:44
Official
Hello Jenny, Thanks for reaching out us. We are sorry to hear you feel that way, we acknowledge your frustration. Please know that our teams are working extremely hard to provide the best service to our customers. We are experiencing high call volumes on a daily basis while also trying to keep up our service levels. We have escalated the matter to our Customer Care Department to look into your query and try to resolve it as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis
's updateReviewer Update
13 Nov 2020, 14:59Thank you for escalating the matter, but would it be so difficult to acknowledge receipt of an email??
You say you will keep me in the loop - what loop would that be? The not bothered to respond loop?
You say you will keep me in the loop - what loop would that be? The not bothered to respond loop?
's update13 Nov 2020, 14:59
Reviewer Update
Thank you for escalating the matter, but would it be so difficult to acknowledge receipt of an email??
You say you will keep me in the loop - what loop would that be? The not bothered to respond loop?
You say you will keep me in the loop - what loop would that be? The not bothered to respond loop?
DirectAxis's replyOfficial
13 Nov 2020, 15:36Hello Jenny, Thanks for responding to us. We deal with Hello Peter and our emails are managed by different departments depending on the query. We will let you know as soon as the Customer Care Department provide us with any feedback on your account. Team DirectAxis
DirectAxis's reply13 Nov 2020, 15:36
Official
Hello Jenny, Thanks for responding to us. We deal with Hello Peter and our emails are managed by different departments depending on the query. We will let you know as soon as the Customer Care Department provide us with any feedback on your account. Team DirectAxis
's updateReviewer Update
16 Nov 2020, 12:39Does nobody at Direct Axis have a conscience? Your service is revolting!!!! You promise to keep me in the loop and till now I have not received a single email or call from you.
Stop offering excuses, and just provide a service!!
Do you realise that there are people who are suffering financially? Do you care???
Three months I have been trying to get a query resolved with you.
# National bad service leader - DIRECT AXIS
Stop offering excuses, and just provide a service!!
Do you realise that there are people who are suffering financially? Do you care???
Three months I have been trying to get a query resolved with you.
# National bad service leader - DIRECT AXIS
's update16 Nov 2020, 12:39
Reviewer Update
Does nobody at Direct Axis have a conscience? Your service is revolting!!!! You promise to keep me in the loop and till now I have not received a single email or call from you.
Stop offering excuses, and just provide a service!!
Do you realise that there are people who are suffering financially? Do you care???
Three months I have been trying to get a query resolved with you.
# National bad service leader - DIRECT AXIS
Stop offering excuses, and just provide a service!!
Do you realise that there are people who are suffering financially? Do you care???
Three months I have been trying to get a query resolved with you.
# National bad service leader - DIRECT AXIS
's updateReviewer Update
16 Nov 2020, 13:18You do of course realise you have a simple choice? I can keep telling the public about your disgraceful service here and on Twitter, or you can simply find someone to assist me. Seems like a real easy choice to me!
's update16 Nov 2020, 13:18
Reviewer Update
You do of course realise you have a simple choice? I can keep telling the public about your disgraceful service here and on Twitter, or you can simply find someone to assist me. Seems like a real easy choice to me!
's updateReviewer Update
16 Nov 2020, 13:27do you know how revolting the public find you?
This is your current rating on Hellopeter
image.png 5.29 KB
Disgusting, but hardly surprising!!!
This is your current rating on Hellopeter
image.png 5.29 KB
Disgusting, but hardly surprising!!!
's update16 Nov 2020, 13:27
Reviewer Update
do you know how revolting the public find you?
This is your current rating on Hellopeter
image.png 5.29 KB
Disgusting, but hardly surprising!!!
This is your current rating on Hellopeter
image.png 5.29 KB
Disgusting, but hardly surprising!!!
DirectAxis's replyOfficial
16 Nov 2020, 13:52Hello Jenny, Thanks for reaching out to us. A Team Leader tried contacting you this morning but your cell phone was engaged. Please send us an alternative contact number and a suitable time to call. Team DirectAxis
DirectAxis's reply16 Nov 2020, 13:52
Official
Hello Jenny, Thanks for reaching out to us. A Team Leader tried contacting you this morning but your cell phone was engaged. Please send us an alternative contact number and a suitable time to call. Team DirectAxis
's updateReviewer Update
16 Nov 2020, 15:25Sorry.... that is impossible. I have not made a single call today.
*** is the only number to contact me on.
Suggestion - try again!!!
*** is the only number to contact me on.
Suggestion - try again!!!
's update16 Nov 2020, 15:25
Reviewer Update
Sorry.... that is impossible. I have not made a single call today.
*** is the only number to contact me on.
Suggestion - try again!!!
*** is the only number to contact me on.
Suggestion - try again!!!
's updateReviewer Update
16 Nov 2020, 15:26Any time today..... before 18h00
's update16 Nov 2020, 15:26
Reviewer Update
Any time today..... before 18h00
's updateReviewer Update
17 Nov 2020, 12:57 I have given you almost 24 hours, and still NO phone call.
I can't do this any more, you are going to cause me a heart attack.
Please be advised that I will be going to the media.
You have no conscience, values or ethics at Direct Axis, and I have the evidence.
I can't do this any more, you are going to cause me a heart attack.
Please be advised that I will be going to the media.
You have no conscience, values or ethics at Direct Axis, and I have the evidence.
's update17 Nov 2020, 12:57
Reviewer Update
I have given you almost 24 hours, and still NO phone call.
I can't do this any more, you are going to cause me a heart attack.
Please be advised that I will be going to the media.
You have no conscience, values or ethics at Direct Axis, and I have the evidence.
I can't do this any more, you are going to cause me a heart attack.
Please be advised that I will be going to the media.
You have no conscience, values or ethics at Direct Axis, and I have the evidence.
's updateReviewer Update
17 Nov 2020, 13:03This query which is completely insignificant to you, is the difference between eating or not eating for me.
The media is extremely interested
The media is extremely interested
's update17 Nov 2020, 13:03
Reviewer Update
This query which is completely insignificant to you, is the difference between eating or not eating for me.
The media is extremely interested
The media is extremely interested
's updateReviewer Update
17 Nov 2020, 15:17Media aside, I still need my query resolved. Just provides more evidence the longer you take to respond
's update17 Nov 2020, 15:17
Reviewer Update
Media aside, I still need my query resolved. Just provides more evidence the longer you take to respond
DirectAxis's replyOfficial
17 Nov 2020, 16:00Hello Jenny, We’ve been trying to reach you but your cell phone continues to ring and goes to voicemail. Please let us know when you are available to take our call. Team DirectAxis
DirectAxis's reply17 Nov 2020, 16:00
Official
Hello Jenny, We’ve been trying to reach you but your cell phone continues to ring and goes to voicemail. Please let us know when you are available to take our call. Team DirectAxis
's updateReviewer Update
18 Nov 2020, 09:29My phone has not left my side and I have no voice mail. MORE STORIES!!!
's update18 Nov 2020, 09:29
Reviewer Update
My phone has not left my side and I have no voice mail. MORE STORIES!!!
's updateReviewer Update
18 Nov 2020, 13:42I reached out to you both here and on Twitter numerous times since the 13th November.
Please let me know the secret to getting assistance from your company
Please let me know the secret to getting assistance from your company
's update18 Nov 2020, 13:42
Reviewer Update
I reached out to you both here and on Twitter numerous times since the 13th November.
Please let me know the secret to getting assistance from your company
Please let me know the secret to getting assistance from your company
's updateReviewer Update
18 Nov 2020, 14:33Checked with my service provider - no calls from Direct Axis. Are you not embarrassed of yourselves yet?
's update18 Nov 2020, 14:33
Reviewer Update
Checked with my service provider - no calls from Direct Axis. Are you not embarrassed of yourselves yet?
's updateReviewer Update
18 Nov 2020, 14:38Thought of the possibility of responding to me by email? My first complaints were via email. So strange..... no reply to them either!!!
's update18 Nov 2020, 14:38
Reviewer Update
Thought of the possibility of responding to me by email? My first complaints were via email. So strange..... no reply to them either!!!
's updateReviewer Update
19 Nov 2020, 12:05No further response? I am having my Private Banker place a stop payment on my Direct Axis debit order. I'm sure to receive a call then
I have no further words...... your service is indescribably bad
I have no further words...... your service is indescribably bad
's update19 Nov 2020, 12:05
Reviewer Update
No further response? I am having my Private Banker place a stop payment on my Direct Axis debit order. I'm sure to receive a call then
I have no further words...... your service is indescribably bad
I have no further words...... your service is indescribably bad
's updateReviewer Update
19 Nov 2020, 15:37Don't worry! I won't be writing any more here. After one week of complaining, and no response. I think I've exhausted every avenue. But you have not heard the end of this
's update19 Nov 2020, 15:37
Reviewer Update
Don't worry! I won't be writing any more here. After one week of complaining, and no response. I think I've exhausted every avenue. But you have not heard the end of this