TM
TSHWARELO M
1 reviews | Active since Oct 2009
13 Nov 2020, 05:58
Disgusting disservice from DirectAxis
I had a personal loan with this company for a couple of years and the service was good. But now of late, it's like their customer support is all dead.
For more than 4 months I struggled to get through to their call center. I also didn't get any replies to many emails that I sent them. It was only in September that I finally went through and after a lot of being transferred from pillar to post, I spoke to someone who finally sent me the settlement letter that I requested.
I paid the settlement amount that I owed and send POP to customerservice@directaxix=s.co.za as indicated on the settlement letter. I still haven't received a reply almost 3 month's later.
This is so unprofessional and unacceptable. I do not want much to do with DirectAxis anymore as they take us as their customers for granted.
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DirectAxis's replyOfficial
13 Nov 2020, 11:56Hello Tshwarelo, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you’ve been experiencing. We care about our customers and always try to assist them to the best of our ability. We have escalated the matter to our Customer Service Department, they will look into the matter and resolve the query as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply13 Nov 2020, 11:56
Official
Hello Tshwarelo, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you’ve been experiencing. We care about our customers and always try to assist them to the best of our ability. We have escalated the matter to our Customer Service Department, they will look into the matter and resolve the query as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,