Disgusting customer service and *********** call center agents

Item: DirectAxis
Rating: 1
Author: Thabang T

I just wanted to settle my loan. I called directAxis customer care in order to get my settlement amount and banking details to transfer the funds. Guess what? I was transfer from one department to another and finally I got hold of the correct department and I gave the agent my details in order for her to check for me on the system and she placed me on hold for 1 hour. Imagine? ONE HOUR? just to get a settlement amount and banking details.

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

05 Jul 2021, 10:26

Hello Tsakane, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get your account settled. We'll look into this immediately and be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis's reply05 Jul 2021, 10:26

Official

Thabang T's updateReviewer Update

13 Jul 2021, 20:47

Hi,

I have sent the requested documents.

Thanks,

Thabang T's update13 Jul 2021, 20:47

Reviewer Update

Hi,

I have sent the requested documents.

Thanks,