Disgusting customer service

Hi <br> <br> I took out a loan with Direct Axis and was then retrenched for 6 months shortly after taking this loan with them. I forwarded my retrenchment letter to them and received an email saying that this was not a valid letter and that I still had to make the monthly payments/instalment? <br> <br> I then found employment and started paying the monthly instalment due again. I spoke to a call centre agent and asked her to change my debit order date from the 26th of every month to the 30th of every month as my salary now gets paid in on a later date. She assured me that she did this, which was not the case. The debit order still went off on the 26th and I had to pay a debit order fee of R100!! <br> <br> I have called into their offices and asked them to sort this out. I was put on hold for 5 minutes and then said they will put me through to the relevant department which never happened. I asked the lady to take my number down and ask one of the Agents in the correct department to call me back. I have still not received any call from them!!<br> <br> I have sent numerous emails and requests for them to call me back and still no feedback!!<br> <br> Im not a satisfied client and definitely would not recommend them to anyone