Disgusting Company, pathetic service, insensitive people

These people are ruthless and insensitive. I sent through 12 emails already requesting a refund, I cannot get through to an agent on the telephone and no one responds to emails, I have sent through all the required documentation 2 weeks ago and still no assistance. This issue is going on since July 2019. Its roughly R 3000.00 just pay the money and lets go on with our lives!