Disgusted Service from Direct Axis

Item: DirectAxis
Rating: 1
Author: Samantha R

Good day,

I have a personal loan with Direct Axis never had skipped one payment. Due to the Covid 19 I app**** for the relief fund of 3 months and was approved. First month instalment was deducted from my account and refunded two days later due to an error on their side. I am in the second month of the relief and the money was deducted again. I have made numerous call and emails to this organisation and no one seems to be interested in assisting me resolve the matter. On the 07/07/2020 I finally managed to get hold of a consultant and he advised me that my account is now in areas. I have once again sent a complaint via mail and no response. I am absolutely disgusted with the level of service from this institution and would never recommend their service to anyone. If anyone can advise me which route to take in order for the matter to be resolved i would highly appreciate.

Regards,.

Helpful (0)

Replies (1)

DirectAxis's replyOfficial

09 Jul 2020, 16:00

Hello Samantha We have received your review. We are very sorry for your account debits and we will work hard to get the refunds processed. The way debt relief works is unlike anything we’ve done in the past and most of the process is manually completed, as is in your case, the timing of the manual process didn’t overlap with the automated ones and we missed the date/s to stop your debit order. This is not an excuse but it is a learning process for us, and we’re working very hard to deliver the excellent customer service we strive to deliver for our customers. Thank you for bringing this to our attention so that we can make the business aware We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis

Best regards,

DirectAxis's reply09 Jul 2020, 16:00

Official

Best regards,