1 reviews | Active since Jun 2020
Disgusted in UDU and MBD affiliated with DirectAxis
This company is pathetic. I took out a loan in Feb 2017 with UDU which is a division of Direct Axis.
I have never missed a payment besides from end of April because of the Covid. I let them know and they said it was fine. I then lost my job which I pay R118 a month for credit life protection. MBD has apparently taken over my loan, with no notification. I have yet to receive a statement from on my account since September last year, despite me requesting one. I also do believe I apply for credit protection on my policy.
Kedibone Khoabane is my only form of contact and she takes forever to reply and does not supply me with the the information I require. I require monthly statements backing from current to September 2019. She sends me a settlement amount. That isn’t what I requested. I try and find out how to go about applying for credit protection on my policy, she ignores me. Please can someone assist me in this regard. It is ******* to not invoice a monthly statement from a credit provider and I’m at my wits end now. I have a friend that is a lawyer who has been providing me with legal advice.
Someone needs to rectify this and get hold of me. On *** or ***
I have emailed Direct Axis and I get some arb response, about changing my debit order to a debit rather than manual when I actually requested the other way around like a month ago. Even when I stated I want statements from the past 10 months on my UDU account with sending my UDU details. Please give me a direct email address I can take this up with or mail me on: *** with the mail and person I need to liaise with. This is such poor service. C’mon guys this is ridiculous!!!!
I have emailed Direct Axis and I get some arb response, about changing my debit order to a debit rather than manual when I actually requested the other way around like a month ago. Even when I stated I want statements from the past 10 months on my UDU account with sending my UDU details. Please give me a direct email address I can take this up with or mail me on: *** with the mail and person I need to liaise with. This is such poor service. C’mon guys this is ridiculous!!!!