DISGUSTED AT THE LEVEL OF SERVICE, YOU ARE PLAYING WITH FIRE!

I am so angry at your manner of your business. This morning I did an online quote with Hippo regarding a loan and a CashPower was granted. I then clicked to be called back. I was unable to take the call when a a consultant called and phoned back on the number provided via sms.

I spoke to a lady by the name of Ntombizitha Ngxunza who assisted with the telephonic application. I advised her that I am calling in regards to the quote I did for a CashPower loan and she agreed this was it. Now I am phoned by Phaphama who tells me I qualify for x amount of cash and I decline it and she says I have an offer on Cashpower she can do an application for it.

Hold up what the F**** was I speaking to Ntombizitha about in the morning? I am confused? How can this agent say she is doing the application for Cashpower when she is not????? someone please explain what is happening????

So now my credit score is being affected for something I didn't even want. Phaphama then does gthe application with Cashpower and I am declined.

Listen here!!! Direct Axis and Cashpower agents will not compete for sales on my account. This is not right and is not authorized. At the moment I have no loan and my credit score is ****ed. Which means I cannot apply for a loan anywhere because of your *********** staff member Ntombizitha from Direct Axis.

This is what you will do: 1. You will listen to the damn recording I had with Ntombi in the morning and advise accordingly. 2. You will these two applications on my credit report with urgency as I know it cannot be done immediately. I need my buying power back with immediate effect your agent will not ***** me over and get away with it.

If you are unable to do the above mentioned please let me know immediately so I can sort you out legally. This is pure *******!

I am disgusted by this level of service!!!!!!!!!!