RS
Rene S
1 reviews | Active since Apr 2019
17 Jun 2021, 09:33
DISGUSTED!
BAD EXPERIENCE! THEY ARE QUICK TO GET YOU SUCKED IN ON A PERSONAL LOAN AT VERY HIGH INTEREST RATES AND WHEN YOU TRY TO SETTLE THE ACCOUNT AS QUICKLY AS POSSIBLE THEY WILL UNDER NO CIRCUMSTANCES RECALCULATE INSTALMENTS. I HAVE A 72 MONTH LOAN, PAID TWO THIRDS IN 6 MONTHS. REQUESTED THAT THE INSTALMENT BE RECALCULATED TO ALLEVIATE SOME PRESSURE CURRENTLY BEING EXPERIENCED AND I WAS BASICALLY FLICKED THE FINGER. NEVER EVER EVER AGAIN WILL I DO BUSINESS WITH THEM AND I WILL DO MY UTMOST TO DETER OTHERS FROM USING THEM.
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DirectAxis's replyOfficial
17 Jun 2021, 12:05Hello Rene, Thanks for sharing your thoughts with us. We apologise that you had a poor experience, we'll make sure your comments go to the department head. We do understand your frustration and would like to assist and change your opinion of us. We've escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply17 Jun 2021, 12:05
Official
Hello Rene, Thanks for sharing your thoughts with us. We apologise that you had a poor experience, we'll make sure your comments go to the department head. We do understand your frustration and would like to assist and change your opinion of us. We've escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you. Team DirectAxis