kM
kwena M
1 reviews | Active since May 2015
03 May 2021, 14:48
Disgusted
I took a loan with them and paid it up but still today, they are charging me the insurance for that loan. I have been complaining and no one really cares. that's my kids' money and they don't care cos they are a big company, why should they care about a complaint from just 1 person right? well, i am disappointed and very furious. it shows that big companies don't have about black people as long as they get money from them, it matters not after that. this has been going on since Dec 2020. when I call, I am put on hold forever or they transfer me and no one gets to answer the calls to explain my query
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DirectAxis's replyOfficial
03 May 2021, 16:04Hello Kwena, Thank you for reaching out to us. We want to apologise for the experience you’ve had. We can confirm that your loan account is closed, and no debit orders are scheduled to go off on any of your loan accounts. You may have agreed to a funeral policy when you completed the application. We have escalated the matter to our Claims Team to immediately investigate this and be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply03 May 2021, 16:04
Official
Hello Kwena, Thank you for reaching out to us. We want to apologise for the experience you’ve had. We can confirm that your loan account is closed, and no debit orders are scheduled to go off on any of your loan accounts. You may have agreed to a funeral policy when you completed the application. We have escalated the matter to our Claims Team to immediately investigate this and be in touch with you as soon as we've gathered more information. Team DirectAxis